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1. Introductory Provisions and Definitions
1.1. These General Terms and Conditions (hereinafter referred to as the "Terms and Conditions") govern the mutual rights and obligations of the contracting parties arising in connection with or based on a purchase contract concluded between the seller and the buyer via the online store offering industrial automation components.
1.2. The online store is operated by the seller at the web address [slawexshop.com].
Seller (Operator):
Business Name / Name and Surname: Slawex automatizace Roman Janků
Registered Office / Address: Hrádecká 152, Slavičín
Company ID No. (IČO): 8610196309 | VAT ID No. (DIČ): CZ8610196309
Buyer:
Consumer: A natural person who concludes a contract with the seller outside the scope of their business activity or outside the scope of the independent exercise of their profession (hereinafter referred to as the "Consumer").
Entrepreneur: A person who purchases goods within the scope of their business activity. Anyone who provides their Company ID No. (IČO) in the order is considered an entrepreneur (hereinafter referred to as the "Entrepreneur").
2. Information on Goods, Prices, and Compatibility
2.1. Prices of goods in the catalog are stated as standard [excluding VAT]. Prices do not include packaging and delivery costs.
2.2. The buyer acknowledges that goods in the field of industrial automation require professional knowledge and qualifications for installation, wiring, and configuration. The Seller is not liable for damages caused by improper installation or incorrect application within a project design.
3. Conclusion of the Purchase Contract
3.1. In the case of a Consumer, the purchase contract is concluded at the moment the Seller delivers an order confirmation to the Buyer's e-mail address.
3.2. In the case of a Business Customer, the Seller reserves the right not to confirm the order if the goods are no longer available from the subcontractor or if there has been a significant change in component market prices. The contract with a Business Customer is concluded only upon express confirmation of shipment or the issuance of a proforma invoice.
3.3. The order is finally submitted by clicking the "Order with obligation to pay" button (or "Complete order and pay").
4. Delivery and Payment Terms
4.1. Due to the nature of the product range (industrial components), some items may be shipped directly from the warehouses of foreign manufacturers. The delivery date stated for the goods is indicative only.
4.2. The Buyer may pay the price using the methods offered in the shopping cart (e.g., online card payment, bank transfer based on a proforma invoice, cash on delivery). Business Customers with a long-term purchasing history may be approved for purchasing on invoice with a deferred payment term.
4.3. Upon receipt from the carrier, the Buyer is obliged to check the integrity of the packaging. If damage is evident, a damage report must be drawn up with the driver, and the shipment must not be accepted. Subsequent claims regarding mechanical damage caused during transport will not be considered in the case of Business Customers. 5. Withdrawal from the Contract (Return of Goods)
5.1. Consumer Rights: A Buyer who is a Consumer has the right to withdraw from the contract without stating a reason within 14 days of receipt of the goods. The Consumer bears the full cost of returning the goods to the Seller.
5.2. Exception to Consumer Return Rights: The Consumer may not withdraw from a contract for the supply of goods that have been customized according to their specifications (e.g., cables cut to length, custom-configured control units).
5.3. Transactions with Business Entities (B2B): A business entity does not have a statutory right to return goods within 14 days without stating a reason. Any return of goods by a business entity is possible only upon prior written agreement with the Seller and may be subject to a cancellation fee of [e.g., 20%] of the price of the goods to cover logistics and testing costs.
6. Rights Regarding Defective Performance (Warranty and Claims)
6.1. For Consumers: The warranty period for the quality of the goods is 24 months from the receipt of the goods. Claims, including the rectification of the defect, must be resolved within 30 days at the latest.
6.2. For Business Entities (B2B): The warranty period for industrial automation components is 12 months from receipt (unless the manufacturer of the specific part provides a longer period). The Seller's liability for defects is governed exclusively by the Czech Civil Code applicable to business-to-business relationships. The time limit for processing a claim made by a business customer is 60 days due to the necessity of diagnostics by the manufacturer's authorized service center.
6.3. The warranty does not cover wear and tear resulting from normal use, nor does it cover defects caused by power surges, incorrect phase connection, third-party software interference, or operation outside the specified temperature and ingress protection (IP) ranges.
7. Limitation of liability for damages (B2B)
7.1. The contracting parties (Seller and Business Buyer) have agreed that the Seller's total liability for any harm (including lost profits, production line stoppages, or penalties imposed by third parties) arising in connection with a defect in the supplied goods or a delay in delivery is limited to the purchase price of the specific component that caused the damage.
8. Out-of-court dispute resolution (B2C)
8.1. In the event of a consumer dispute that cannot be resolved by mutual agreement, the body responsible for out-of-court resolution is the Czech Trade Inspection Authority (ČOI), Štěpánská 44, 110 00 Prague 1, website: https://www.coi.cz.

9. Final Provisions
9.1. All legal relationships are governed by the legal order of the Czech Republic. For disputes arising from contracts with Entrepreneurs, the court having local jurisdiction is the court at the Seller’s registered office.
These Terms and Conditions come into effect on 1 January 2026.